Each vendor shall meet all of the following requirements as part of the software approval process and as part of an ongoing commitment to users of their particular program.
All software vendors are required to submit at least one fully working program version of the software to the California Energy Commission. An updated copy or access to the approved version of the software shall be kept by the Commission to maintain approval for compliance use of the software.
The Commission agrees not to duplicate the software except for the purpose of analyzing it, for verifying building compliance with the compliance software, or to verify that only approved versions of the software are used for compliance.
Software vendors shall provide a copy of the software User’s 'Manual / Help System to all enforcement agencies who request one in writing.
Software vendors shall offer support to their users with regard to the use of the software for Compliance or Reach purposes. Vendors may charge a fee for user support.
The Commission may request software vendors to offer a live demonstration of their software's capabilities. One or more demonstration may be requested before approval is granted.